Shipping Policy

This shipping policy applies when a seller mails a device to CellularPort Buyback for review.

Last updated: June 13, 2026

Before You Ship

Include your name, phone number, email, and buyback reference number inside the package.
Remove personal data, SIM cards, memory cards, passwords, account locks, Find My iPhone, Samsung account lock, Google account lock, and MDM profiles before shipping.
Photograph the device and package before mailing for your records.
Do not ship swollen, leaking, punctured, overheating, or otherwise unsafe batteries.

Use a sturdy box, padding, and secure tape so the device does not move inside the package.
Use a trackable shipping method and keep the tracking number until the transaction is complete.
Unless CellularPort provides a written prepaid label or separate shipping instructions, the seller is responsible for shipping costs, insurance, and carrier claims.
Risk of loss or damage remains with the sender until the package is delivered to and accepted by CellularPort.

Inspection begins after CellularPort receives the package and confirms the submission reference.
Processing can be delayed by missing reference information, poor packaging, device locks, incomplete ID verification, carrier issues, or mismatched device details.
Payment is issued only after the device is inspected and approved.

Devices may be rejected if they are locked, blacklisted, reported lost or stolen, financed, unsafe, mismatched, counterfeit, or materially different from the submission.
If a device is rejected or the seller declines a revised offer, return shipping may be the seller's responsibility unless CellularPort agrees otherwise in writing.
CellularPort may require identity confirmation before returning a device.